Zurfluh Realty

Interviewing Professional Movers

Here's what you need to ask when selecting a moving company

The challenge, if you so choose to accept it, is to find the right company to trust with moving your valuables. Here are some good questions that will help you learn more about the companies you're considering.

  • How long has the company been in business?
  • How long has the salesperson or estimator you're speaking with been in the industry?
  • Is your agent certified?
  • Have any complaints been filed against the company? If so, what were they and what measures have they taken to rectify the situation? Check with the Better Business Bureau.
  • Does their van line have a formal quality ratings program? If so, what are these scores and can you see them?
  • Is there a third party service provider that will be involved in moving specialty items like a pool table, piano or grandfather clock? If so, who are they?

First impressions really do count. Judge your estimator on their professionalism, attention to detail and responsiveness to your inquiries. Also make sure they give a thorough explanation of their pricing and process. For example, if the estimate is binding or non-binding. These things can tell you a lot about the company philosophy and how comfortable you'll be in working with them.


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